FAQs

How do I order a custom embroidered patch?

Please contact us through our "Custom Patches" form, we would love to work with you! Please note that custom designs have a 5 unit minimum order quantity, and patches are priced at the rate of $1 per 1,000 stitches. For EDM DJ Designs, please order HERE.

Do you offer wholesale or business discounts?

No. All of our patches are priced at a set rate of $1 per 1,000 stitches, the absolute lowest embroidery rate we can offer to just barely keep this passion project going. We want everyone to enjoy our patches equally, whether you're a raver or a small business owner! 

Do you ship to countries outside of the US?

Yes, we now offer international shipping!

My order is stuck on "pre-transit," what do I do?

Sometimes the USPS may skip a package scan or may have a backup of mail due to holidays or higher traffic. If "pre-transit" is not resolved after 2 weeks, please contact us.

My order was marked as delivered, but I never received it.

Please check your mailbox, ask the people in your home, and ask your neighbors if they have your package. On rare occasions, orders may turn up 1-2 days after the estimated delivery date.

Next, contact USPS (1-800-275-8777) with your tracking information if you have any questions regarding a delayed/lost order.

As stated in our Terms of Service, Tiger's Toe is NOT responsible for any lost/stolen packages. Buyer is responsible for providing a secure delivery address.

Can I cancel or modify my order?

Please contact us immediately at tigerstoecontact@gmail.com to cancel or make edits to your order. We cannot guarantee that your order may be canceled or modified if production has already begun.

Once your order has been made and/or shipped, we can no longer make any modifications or cancelations. Please contact USPS if you need to make further updates after your order has been shipped.

What are the returns and exchange policies?

At this time, we accept returns within 7 days of delivery for items that are damaged or defective. Buyer is responsible for return shipping costs and is responsible for loss in value if an item isn’t returned in original condition. If you have any issues with your order, please contact us. Customized products are not eligible for return or refund.

For more information, please view our Return Policy.

What happens if I enter the wrong shipping address?

Please double-check your shipping address before placing your order. We are not responsible for packages returned due to an incorrect or incomplete address provided at checkout.

If your package is returned to us because of an incorrect address, you will be responsible for the cost of reshipping the package to the correct address. We will contact you with the reshipping cost and arrange shipment once payment has been received.

If you choose not to pay for reshipping, your order will be refunded minus a 10% restocking fee. Original shipping costs are non-refundable, and any shipping costs incurred by us in connection with the returned package may also be deducted from the refund.

Please make sure your shipping information is accurate before submitting your order to avoid additional fees or delays.

Shipping:

Shipping outside of the United States may incur an additional fee for customs, and/or import taxes based on territory.